International Sales Support Representative in Cheswick, PA at Vitro

Date Posted: 4/23/2021

Job Snapshot

Job Description


We are seeking a qualified International Sales Support Representative to join our Flat Glass business team in our facility located in the Pittsburgh, PA area. This position handles exports to Mexico and Latin America, and other countries as well.

The International Sales Support Representative is accountable to provide a maximum level of customer service to assigned customer accounts while working closely with sales to ensure that sales and profitability objectives are met.  The position involves a great deal of telephone and e-mail contact with customers and internal Vitro contacts (e.g. sales, manufacturing plants, production planning, and transportation).

Key Roles and Responsibilities:

  • Coordinate all aspects of order processing, applying specialized knowledge of technical details and product applications in the customer order process.
  • Maintain ongoing relationships with key customers, assuring thorough and accurate order processing, suggesting alternative products and services, and providing support in the resolution of customer complaints and issues.
  • Provide customers with timely and accurate information with respect to our product availability, shipping capabilities, and the status of orders from time of order receipt through order shipment, delivery, and payment of invoice.



Job Requirements

 Basic Qualifications

  • A Bachelor's degree is preferred (or equivalent years in glass experience)
  • Spanish Fluency is a requirement
  • 3+ years of relevant experience and/or obtained technical product training
  • Experience with glass systems is preferred
  • Background in export compliance
  • Working knowledge of Windows and Microsoft Office products.
  • Strong interpersonal, communications, organizational, problem solving, conflict resolution, and selling skills.
  • Demonstrate strong sense of urgency when needed, the ability to follow tasks through to completion, and critical thinking ability to analyze data and respond to situation effectively