Quality Manager in Crestline, OH at Vitro

Date Posted: 8/20/2021

Job Snapshot

Job Description


The Quality Manager plans, organizes and directs the activities of the plant Quality Control department and coordinates the total plant quality assurance effort to ensure conformance to customer, division and plant quality standards and government regulations. The incumbent provides objective evaluations of process performance and product quality and develops subordinates for continual contributions towards plant quality goals. S/he serves as the Plant Management Representative for ISO/TS 16949 compliance audits and other audits and supports plant quality, safety and environmental goals in this role.

  1. Manage all Quality Assurance activities that assure that outgoing product and packaging quality, purchased material quality, product safety, performance and field service follow-up comply with established specifications and standards to meet the needs and expectations of customers.
  2. Provide C. Engineering services to Production Engineering by performing routine process control checks, conducting process capability studies, coordinating new product specification (blueprint) reviews and, in general, provide needed information to assist in effecting process improvement and consistency between process capabilities and product specifications.
  3. Design, develop and implement total plant quality systems to ensure consistency with customer requirements.
  4. Insure that a quality system is established, implemented and maintained in accordance with quality standards and communicate the status of the quality system to upper management to ensure changes needed for success on a timely basis.

Address quality requirements (e.g. selection of special characteristics, setting quality objectives, training, corrective action, product design and development) in internal functions/meetings to best represent the needs of the customer and act as an advocate on behalf of the customer.



Job Requirements

The Quality Manager manages all Quality Control department activities, provides Q.C. Engineering services to Production Engineering and serves as the Management Representative for ISO/TS 16949 compliance audits. The incumbent interacts with people at all levels within the company as well as with external contacts including auditors.


The incumbent must have strong human relations skills, strong oral and written communications skills and a demonstrated ability to effectively supervise subordinates and foster teamwork.  S/he must demonstrate the ability to make good decisions under pressure, to determine when, where and how to take decisive action and to know what course to take when faced with complex issues.


The incumbent must be customer-focused, results-driven and be able to analyze quality data and make recommendations for improvement of the Quality system. S/he must have experience influencing others and driving change in organizations for continuous improvement efforts.


The incumbent must have a Bachelor's degree in engineering or another technical discipline plus at least three years experience in Quality Management or equivalent experience of at least five years successfully managing a Quality department. The incumbent must have extensive technical production knowledge and as such, must have an engineering background and education, as well as substantial training and competency in quality control techniques.


The incumbent must be proficient at an intermediate to advanced level in personal computers and Microsoft Office applications of Word, Excel, PowerPoint and Outlook.

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