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IT Field Services in Tipton, PA at Vitro

Date Posted: 3/29/2019

Job Snapshot

Job Description


Vitro Automotive Glass, has an immediate opening for an IT Field Services Personnel. This position will be located at our fabrication plant in Tipton, Pennsylvania.  We offer an exciting and fast-paced working environment, challenging responsibility with a competitive compensation and benefits package. The incumbent's principal accountabilities include:

1. Responsible for the support and break/fix of all users and business IT equipment within a manufacturing environment.  

2. Responsible for coordinating problem solving or project activities with Corporate IT Infrastructure and Applications teams

3. Responsible for ensuring IT system and data security within the facility.

4. Responsible for ensuring proper storage and backup of local company data

5. Coordinate management and maintenance of computer workstations 6. Interact with internal users to understand their IT issues and provide competent, effective solutions working with Corporate IT. 6. Ensure efficient operation of local IT equipment.

7. Work collaboratively and cooperatively with Process Engineers and Automation Engineers, seeking integrated, effective solutions to technical challenges.

8. Inform employees of technological changes taking place within the organization.

9. Provide remote PC support for traveling users.

10. Ensure licensing requirements are met and fulfilled. 11. Assist in development of annual local facility IT budget.

12. Ensure Corporate IT standards are met and fulfilled.

13. Provide input on Corporate Standards based on feedback from local users.

14. Track all Incidents and Requests in the ticketing system.

15. Ability to work in a manufacturing environment with focus on safety and security. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



Job Requirements

Experience and Education:

• A 2-year degree in Computer Science, Engineering, and/or related discipline

• Minimum of 5 years technical support experience in a computer-related area,  Supporting a Manufacturing environment preferred

• Strong verbal communication skills, including the ability to document operations procedures • Strong customer service skills and the ability to handle internal users effectively

• Strong problem solving abilities

• Knowledge or working experience in the following areas:    

  •   Strong PC and Laptop hardware/software troubleshooting
  •    Networking and Voice Services (e.g. Cabling, Routers, Switches,PBX, Wireless)
  •      Printer hardware troubleshooting

• Good Project Management and organizational skills

• Basic knowledge of Thin Client technologies    

• Basic knowledge of Manufacturing and Engineering software • Ability to effectively work independently or in a team environment • Ability to effectively interact with a diverse user base

• Work daylight hours, but on-call support 24x7 for emergency events

Success Factors:

  • Take Responsibility
  • Focus on Results
  • Attend to Detail
  • Build Strong Work Relationships
  • Build trust & respect

Vitro prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair and drug/toxins test and a background check.
Vitro offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran or disabled status, marital status, sexual orientation, gender identity or expression, genetic information, or any other legally protected status.