Quality Director in Rochester Hills, MI at Vitro

Date Posted: 1/15/2020

Job Snapshot

Job Description


  • Lead Vitro Automotive USA Quality Organization – reporting directly to the CTO - driving change to achieve Quality Excellence in the eyes of our customers.


    Build and execute a local quality strategy for the US Automotive business to support the overall Vitro Quality strategy. Maintain full accountability for quality performance related to the Global OEM and ARG Automotive business segments.

  • Document and communicate Vitro Quality vision. Create, document and implement a Quality Operating System (QOS) following a standard cadence with critical internal and external KPI’s.  

  • Ensure all facilities meet or exceed customer audit standards (ISO/TS/VDA…). 
  • Work with manufacturing and commercial teams to establish annual quality performance goals that align the critical KPI’s for the company, customer and the long-term quality vision. 
  • Establish quality KPI’s for all functional groups including Purchasing, finance, and supply chain, among others.  Ensure all associates have some form of quality metrics in their performance and learning plans.
  • Train commercial and manufacturing teams on the quality processes and customer systems. Set expectations for basic quality training for Vitro associates.
    • Develop a “Voice of Customer” (VOC) capability to guide the organization, using leading metrics to exceed the customer expectations. 

      • Establish individual relationships with key customer quality executives.
      • Establish leading quality KPI’s tracking the performance of the organization before the customer is impacted
      • Establish the global field service team as the primary point of contact for day-to-day issues.
      • Establish a process to benchmark Vitro quality performance versus global competition
      • Communicate quality trends and distribute scorecards for performance at key customers
      • Manage customer warranty claims and corrective action processes


      • Conduct monthly QMS reviews with each plant
      • Conduct weekly Quality Metric and Chargeback reviews with each plant
      • Ensure compliance of safety regulations and customer specific requirements for each part number in accordance with product specifications and drawings Lead a Layer Audit procedure among all manufacturing facilities
      • Engage in customer negotiations to reduce or eliminate the impact of corrective actions, customer sorts, etc.
      • Safe Launch Plan for new and/or transferred parts

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.



Job Requirements

  • A Bachelor’s degree in Quality, Engineering or other is required coupled with 10+ years of Quality experience in a manufacturing environment.  5+ years of experience in effectively managing and leading teams. A master’s degree is desirable.